Ecommerce Logistics in the Post Covid Era

Times have changed it is evident, the needs and the consumer have changed, now more than ever we see online shopping, millions of small and medium-sized enterprises (SMEs) increased their sales over the Internet, they found in Ecommerce a viable alternative to continue serving customers. your clients in the middle of a quarantine.

Taking the first step to digital transformation and the online world is a whole new adventure that we have to enter sooner or later, now that more consumers are encouraged to purchase products online, it is vital to ensure a good experience from the purchase. until the package arrives at your doorstep.

Deliveries on time, paying attention to stock management, online marketing are things to pay special attention to in order to always provide the best service.

Efficient inventory management and route planning are key to maintaining a flow of merchandise as optimal as possible, being organized with schedules and a calendar will allow us to have a clear picture of logistics, what the day's deliveries are, how they will be distributed according to location, ease of access, schedule and of course priority.

We can always rely on technological tools that facilitate our processes, precise planning to help with orders and deliveries, inform the entire team and follow up in real time.

Respect the established delivery times and keep the customer informed, one of the recurring complaints of online store users is that they are never informed about the exact time to receive their merchandise, to differentiate yourself from your competition a great area of opportunity would be to reinforce this part, offer precise delivery schedules, keep the customer informed and updated in real time about the location of their package.

Incorporating the new hygiene and disinfection protocols to vehicles and delivery people is a point of utmost importance in this current era in which we live, customers are alert and concerned about any rate of contagion, for which it is appreciated that extreme precautions and getting to work on protocols is one of our priorities, equipping yourself with face masks, masks and disinfectant gel, training on what protocols to follow when they arrive at the client's home and keeping distance.