E-commerce and digital transformation by 2021
February 19th, 2021
A clear example in Mexico was the Good End 2020, which had sales similar to those achieved during 2019, this being perceived as a good sign by the National Confederation of Chambers of Commerce, this driven by sales in e-Commerce, So it is clear, there is no going back. Electronic commerce has acquired a relevance in business that will continue to grow day by day.
Autonomous delivery vehicles, drones, wearables, robotics, automation, Artificial Intelligence (AI). All technologies are gaining strength and interest in the transformation process.
All the giants of e-Commerce continue and will continue their investment in logistics.
Logistics companies will have to continue investing in technology and infrastructure to be able to respond effectively to the most demanding expectations of consumers..
According to The Washington Post, some e-Commerce companies have hired more than 400,000 people since the pandemic began, reaching more than 1 million employees.
In November, the consulting firm Seabury, reported that air cargo transport has recovered significantly, increasing the capacity of cargo planes in the world.
The physical world will continue to be part of our reality, consumers want multichannel experiences, but experiences have to evolve and with this physical stores must offer a unique experience, not just an inventory location in the city.
All companies will need to be more responsible and logistics companies will have to continually invest in more sustainable fleets and solutions. This is not just a business requirement, it is something we all need to preserve the planet and therefore we have an important role in our industry.
In short, 2021 is a continuation of 2020, but with more action.
While in the past year many companies focused on staying in business, 2021 will be a fierce fight to gain market in the face of the new normal.
